CHIGEE ships worldwide through our global warehouse network. We aim to process and deliver every order as quickly and smoothly as possible.
Order Processing
Most in-stock orders are processed and dispatched within 1â2 business days, excluding weekends and public holidays.
Processing and delivery times may vary depending on your destination, selected shipping method, stock availability, customs clearance, and other factors beyond our control. Estimated delivery times begin after your order has been dispatched.
If your order contains items stored in different warehouses, it may arrive in separate shipments. You will receive tracking information for each shipment.
Shipping Costs
Free shipping is available on orders over US$49 in selected countries and regions. Due to differences in international logistics costs, free shipping is not available for every destination.
Available shipping methods and the exact shipping cost will be shown at checkout.
Shipping Warehouses
We operate a global warehouse network:
⢠Germany Warehouse: Ships to Croatia, Czechia, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
⢠USA Warehouse: Ships within the United States.
⢠UK Warehouse: Ships within the United Kingdom.
⢠China Warehouse: Ships to destinations not covered by the regional warehouses and may fulfill orders when local stock is unavailable.
How the Shipping Warehouse Is Selected
The warehouse used to fulfill your order depends primarily on:
1. Your delivery country or region
2. Product availability at each warehouse
Customers cannot always select the shipping warehouse manually.
Orders to the EU, United States, and United Kingdom
If all items are available at your regional warehouse, your order will normally ship locally.
If one or more items are unavailable locally, those items may ship separately from our China warehouse.
For local warehouse fulfillment, the following shipping method names may appear at checkout:
⢠DHL DE (Local Tax-Free Shipping): EU orders
⢠FedEx US (Local Tax-Free Shipping): US orders
⢠DPD UK (Local Tax-Free Shipping): UK orders
Orders to Other Countries and Regions
Orders to destinations outside the listed EU countries, the United States, and the United Kingdom will generally ship from China.
Orders to the EU, United States, or United Kingdom may also ship from China when the selected products are unavailable at the regional warehouse.
Available methods vary by destination and may include:
â˘Â Economy (Tax-Free)
â˘Â Standard (Tax-Free)
⢠Priority (DHL/FedEx, Duties Not Included)
The shipping options available for your address will be displayed at checkout.
Duties and Taxes
Orders Shipped from Regional Warehouses
Orders shipped from our Germany, USA, or UK warehouse to their corresponding service areas will not incur additional import duties or VAT upon delivery.
Orders Shipped from China
Product prices for orders shipped from China do not automatically include import taxes. Depending on the shipping method selected and the rules of your destination country, you may be responsible for import duties, VAT, customs clearance charges, or other local fees.
Tax-Inclusive Shipping Methods
Tax-inclusive or duty-paid shipping methods are available for selected destinations. When one of these methods is selected, the applicable import taxes or duties are handled through the shipping service.
Please note:
⢠Availability depends on the destination and will be shown at checkout.
â˘Â Tax-inclusive shipping may take longer than express delivery.
⢠Priority (DHL/FedEx, Duties Not Included) does not include import duties, VAT, or customs fees.
Customs rules vary by country. We recommend checking with your local customs authority before ordering if you are unsure about potential charges.
If a shipment is refused or returned because the recipient does not pay the required duties, taxes, or customs fees, the original shipping charges cannot be refunded. Additional return costs may also be deducted from the eligible refund.
Delivery Delays
Delivery may be delayed by severe weather, customs clearance, public holidays, carrier disruptions, remote-area delivery, or other circumstances beyond our reasonable control.
If your order has not arrived within the estimated delivery period, please contact us at help@chigeego.com. We will help you check the shipment status with the carrier.
Lost or Misdelivered Packages
If your tracking information shows that your order has been delivered but you cannot locate it, please first:
1. Check around the delivery location.
2. Ask household members, neighbors, reception staff, or building management.
3. Contact the shipping carrier for delivery details.
If the package still cannot be located, contact us at help@chigeego.com with your order number and tracking number. We will assist you with the next steps.
