CHIGEE sells through two channels: this website, and a network of authorized dealers. If your unit came from anywhere else, we cannot guarantee that it will work in your region, and we cannot service it.
This page explains why that matters and how to check before you pay.
Where to buy
chigee.com — the official store, operated by CHIGEE Technology Co., Ltd. Every unit ships as the international version, with full warranty and support.
Authorized dealers — verified local retailers and installers. Use the Dealer Locator to find one near you. If a dealer is not listed there, contact us before you buy.
What you get when you buy through an official channel
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International firmware. Full CarPlay and Android Auto support in your region, plus every future OTA update.
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1-year warranty. Non-user-caused failures are covered by free replacement, and we pay shipping both ways.
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30-day returns. Change your mind within 30 days and return the unit in resale condition.
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Extended warranty eligibility. You can add a second year within 30 days of your purchase — only orders placed through official channels qualify.
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30-Day Price Guarantee. Find the same product cheaper elsewhere and we refund the difference.
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Direct support. Our team can look up your order, verify your device, and escalate to engineering when needed.
The regional version problem
CHIGEE builds two firmware versions of most displays: one for mainland China, one for international markets.
The mainland version is sold on Taobao, JD.com and in physical stores inside China. It is a genuine CHIGEE product. But outside mainland China it loses core functionality — CarPlay and Android Auto mirroring do not work. This is a regional software restriction, not a defect, and no firmware update can remove it. A unit bought this way cannot be converted to the international version.
The part riders usually miss: unauthorized sellers outside China buy these mainland units in bulk and resell them locally. The listing looks international. The price looks like a bargain. The firmware is not.
How to check before you buy
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The domain. Our only store is
chigee.com. Our only email domain is @chigeego.com — support writes from help@ or info@, press and partnerships from press@. Treat any other domain as unverified.
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The dealer. Cross-check the seller against the Dealer Locator. If they are not there, ask us.
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The price. A CHIGEE display at half our listed price is not a deal we are running. It is a mainland unit, a used unit, or a listing that will never ship.
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The version. Ask the seller to confirm in writing that the unit is the international version. A legitimate dealer answers this in one line.
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The support path. Authorized dealers can register your device with us. Unauthorized ones cannot.
If you already bought from an unauthorized seller
Contact that seller directly for a refund or return — they hold your transaction. CHIGEE cannot issue replacements or refunds for orders we did not fulfil, and we cannot unlock regional firmware.
We will still help where we can. Send us your device serial number and we will tell you which version you have and what functionality to expect. If you bought a mainland unit believing it was international, that information is also useful to us — it helps us find and shut down the seller.
Report a listing
Found a site impersonating CHIGEE, or a seller advertising mainland units as international? Email help@chigeego.com with the link. We act on every report.
