Hello, thank you for your feedback.
We’re truly sorry to hear that your package arrived with a damaged box and that the product has a mark. This is not the experience we want you to have, and we appreciate you bringing it to our attention.
Our customer support team will contact you as soon as possible to help resolve this matter and provide a proper solution.
We also completely understand your frustration about the delivery taking over a month. For orders shipped to the EU, import duties can be quite high. To reduce the burden on our customers, we usually choose a tax-included shipping method and cover the duties on your behalf. This option requires additional processing and customs handling, which can unfortunately add extra transit time.
Thank you again for your feedback. We will continue improving our packaging and logistics process to provide a better service. We sincerely apologize for the inconvenience.